• Customer Service is extremely important to us.
  Please feel free to offer any comments, suggestions, or just get in touch with us at info@artsunique.co.nz.
• Privacy. Your privacy is important to us. We will not give out your personal information to others. We do keep your order details, if you are a subscibed user, so that you are able to review your previous orders.

• Security. We offer a secure on-line ordering system. It is safe for you to submit your contact details and credit card details through this system.
  
  
• Shipping. We ship to Europe, USA, Australia and New Zealand.
  
  We will process your order and payment when we receive your order confirmation. You will receive an email from us with the total cost, plus postage, packaging and/or insurance. We can usually ship your artwork(s) on the day that you order.
  
  If the product is not in stock, you will be advised, and will not be able to process the order until the out of stock item has been removed from your shopping cart.
  
  Shipping costs are for international shipping by International Post with Cover (insurance). It takes 4-10 working days to arrive at your place.
  
  Please refer to our order information of the item you wish to purchase. We will give you a quote before processing your order so you will know what you will pay.
  
  Express Courier can be arranged.
• Cost. Once confirmed the order amount will be transferred to US dollars. To check the current exchange rates, please refer to the currency converter.
  For New Zealand orders, all items include 12.5% GST.
  
  
• Customs. If you purchase from overseas, you are considered an importer that may subject to import duties and taxes, which are levied once a shipment reaches your country. Please check with the Custom Authorities of your country before ordering items, as Arts Unique will not cover the import charges.
• Return policy & Guarantee. If for some reason you are not happy with your purchase, we offer you a full thirty-day money back guarantee (not including shipping costs or insurance).
  
  If, for some reason, your purchase is damaged, we will offer you a similar item, refund or credit. Please send the damaged item back, and we will contact you via email, or phone to discuss your requirements.
• Commissions. Yes, we do receive requests for commissioned work and are happy to organise a commissioned artwork, carving, print, jewellery item, or any other product for you.
• Feedback. We welcome your feedback, suggestions, and we welcome you. We enjoy it when you come and visit us again. If you ever have any queries, comments, suggestions, or feedback please Email us.